At HT Global Masterclass, we are committed to ensuring that any physical materials related to our programs—such as course kits, certificates, merchandise, or printed resources—are delivered to you safely and efficiently. This Delivery Policy outlines our shipping process, timelines, charges, and related terms.
1-Delivery Coverage
We currently deliver to addresses throughout Malaysia.
International shipping may be available for selected countries—please check during checkout or contact us directly.
Delivery availability is subject to the serviceable areas supported by our courier partners.
2- Order Processing & Shipping Time
- Orders are processed within 1–2 business days after payment confirmation.
- Standard delivery within Peninsular Malaysia typically takes 2–5 business days.
- Delivery to East Malaysia may take 3–7 business days.
- During peak periods or public holidays, delivery times may be extended slightly.
3- Delivery Charges
- Delivery charges are calculated and displayed at checkout.
- Free shipping may be offered during promotions or for orders above a specified amount.
- Additional charges may apply for express shipping or delivery to remote areas.
4- Tracking & Notifications
- Once your order has been shipped, you will receive a tracking number via email or SMS.
- Orders can be tracked using the courier’s website or the provided tracking link.
5- Failed Deliveries & Redelivery
- If delivery fails due to an incorrect address or recipient unavailability, redelivery charges may apply.
- Please ensure someone is available to receive your package at the delivery address.
- Unclaimed deliveries may be returned to us and could be subject to restocking fees.
6- Damaged or Missing Items
- If your package arrives damaged or with missing items, please notify us within 48 hours of delivery.
- Photo evidence may be requested for verification.
- We will arrange a replacement or refund, depending on the situation.
7- Returns & Refunds
- Returns are accepted only for defective, incorrect, or damaged items.
- Returned items must be unused and in their original packaging.
- Due to the nature of educational materials, certain items (e.g., opened course kits or printed notes) may not be returnable unless faulty.
- Approved refunds will be processed within 7–14 business days.
8- Changes & Cancellations
- Orders can be cancelled before they are processed for shipping.
- Once an order has been shipped, we are unable to cancel or modify it.
- For urgent requests, please contact our support team immediately.
If you have any questions about these Delivery Policy, please contact us at:
HT Global Masterclass
Phone: +6012-320 3644
Email: info@htglobalmasterclass.com
Website:https://www.htglobalmasterclass.com/
Thank you for choosing HT Global Masterclass for your business education and training needs!